Fix Common Problems

Installation

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While trying to install FormDocs CMS-1500, I get a message, "Invalid registration code or licensee name", or "the license you provided is not compatible with this FormDocs product".
The licensee name and registration code that you were provided are correct.

You must enter them exactly character for character otherwise it will fail. If you are doing a copy/paste of either then you may be picking-up an extra space character which will also cause it to be rejected.

Finally, your licensee name and registration code are tied to the specific FormDocs product and version you originally purchased; if you try to apply your license to a different product or version then it will be rejected.
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While trying to install FormDocs CMS-1500, I get one of the following messages "file cannot be found" or "an installation file is missing or inaccessible".

FormDocs CMS-1500 Setup is being blocked by your computer's security settings.

  1. To un-block FormDocs CMS-1500 Setup, open your Downloads folder using File Explorer, right-click on the FormDocs download file (fdw*.exe) and choose 'Properties', then check the box or button to 'unblock' it.
  2. Next, if you have third-party security software installed, refer to that product's documentation to learn how to unblock or "whitelist" FormDocs CMS-1500 Setup.
  3. Finally, close and restart FormDocs CMS-1500 Setup.

Note that FormDocs CMS-1500 software downloaded from our website is guaranteed to be virus-free and is protected by the highest levels of digital certificate and digital signing.

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While trying to install FormDocs CMS-1500, I get one of the following messages "file cannot be copied or installed", "folder cannot be created" or "an error occurred while preparing to install".

FormDocs CMS-1500 Setup is being blocked by your computer's security settings.

  • If you use Windows Defender on Windows 10, and have the Controlled Folder Access feature enabled, you will need to grant FormDocs CMS-1500 Setup permission to access protected folders.
    1. Open Windows Security and then Virus and Threat Protection.
    2. Scroll down to 'Ransomware Protection' and click 'Manage'.
    3. If 'Controlled Folder Access' is 'ON', click 'Allow an app through Controlled Folder Access', and add FormDocs CMS-1500 Setup (setup.exe) to the list.
  • Otherwise, if 'Controlled Folder Access' is 'OFF' then your third-party security software may be imposing similar restrictions; refer to that product's documentation to learn how to unblock or "whitelist" FormDocs CMS-1500 Setup.
  • Finally, close and restart FormDocs CMS-1500 Setup.

Note that FormDocs CMS-1500 software downloaded from our website is guaranteed to be virus-free and is protected by the highest levels of digital certificate and digital signing.

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While trying to install FormDocs CMS-1500, I get a message reporting that Setup cannot write into the system registry.

FormDocs CMS-1500 Setup is being blocked by your computer's security settings.

  1. To un-block FormDocs CMS-1500 Setup, open your Downloads folder using File Explorer, right-click on the FormDocs download file (fdw*.exe) and choose 'Properties', then check the box or button to 'unblock' it.
  2. Next, if you have third-party security software installed, refer to that product's documentation to learn how to unblock or "whitelist" FormDocs CMS-1500 Setup.
  3. Finally, close and restart FormDocs CMS-1500 Setup.

Note that FormDocs CMS-1500 software downloaded from our website is guaranteed to be virus-free and is protected by the highest levels of digital certificate and digital signing.

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I want to move my FormDocs CMS-1500 software from one computer to another.
  1. First, ensure both computers have a working connection to the Internet.
  2. Un-install FormDocs CMS-1500 from the current computer:
    • on Windows 10, open Settings and then 'Apps'
    • on earlier Windows Editions, open Control Panel and then 'Add/Remove Programs'
  3. Select FormDocs CMS-1500 in the list of programs and click 'Remove'
  4. During the un-install process you may be prompted by your security software for permission to make an internet connection, which you must allow.
  5. When completed, this process frees-up your FormDocs CMS-1500 license so that you can install FormDocs CMS-1500 onto some other computer.
  6. Use the Find My Software feature to retrieve your license information and a download link to the version of FormDocs CMS-1500 your license applies to.
  7. From the other computer, use the download link and your license information to download and install FormDocs CMS-1500.

Licensing

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I already purchased a FormDocs CMS-1500 license but it still says I have a free or expired trial and it's prompting me to buy it again.
You need to apply your license information and then allow the software to activate over the internet. If you fail to perform both of these steps then the software will remain in demo mode.

If you have FormDocs CMS-1500 version 10 or newer, you can use the 'Apply my License' option, which is available on the FormDocs CMS-1500 Demo startup screen.

Otherwise, for FormDocs CMS-1500 version 9.6 or earler, you will need to re-install FormDocs CMS-1500 and enter your license information during setup.

If you recently purchased FormDocs CMS-1500, check your Spam & Trash folders for a FormDocs e-mail containing your license information and step-by-step instructions on how to install and activate your software.
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I get a message that my FormDocs CMS-1500 license has been installed too many times.
A FormDocs CMS-1500 license enables you to install FormDocs CMS-1500 onto a limited number of computers. If you exceed that number then you will be prevented from installing FormDocs CMS-1500 again. You can free-up FormDocs CMS-1500 licenses by un-installing FormDocs CMS-1500 from computers you no longer use. Start Windows Control Panel and open 'Add/Remove Programs'. Select FormDocs CMS-1500 in the list of programs and click 'Remove'. During the un-install process you may be prompted by your security software for permission to make an internet connection, which you must allow.

At any time you can visit Get My License Report to view a history of when and where you have installed and un-installed your FormDocs CMS-1500 licenses, and learn how many remaining installs you have.
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I lost my FormDocs CMS-1500 license information.
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I lost my FormDocs CMS-1500 software.

Networked Computers

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I have FormDocs CMS-1500 Professional with multiple users but not everyone can open
and share the same Claim file.
On all computers press "Work With" on the Formdocs CMS 1500 toolbar and then choose "Config". In the Configuration section ensure the path to the Claim file is the same on all computers and accessible to all computers.

Printing

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When I print a Claim the data is not perfectly aligned on the Claim form.
Press "Print" on the FormDocs CMS-1500 toolbar and then choose "Print Alignment". Determine the direction in which all printed data needs to be shifted and then use the directional arrows in the dialog box to shift the data up or down, left or right, as necessary. Note that it is acceptable for small amounts of data to print outside the boxes.

General

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I get a message "Unable to access the printer".
Some older versions of FormDocs require that you have a 'default' printer configured in your Windows Control Panel under 'Printers'. If you don't have or want a printer connected to your PC then just install any HP LaserJet print driver and then select it to be your 'default' printer.
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My problem is not listed here
Learning - If you are trying to learn how to use a feature of the software then the quickest way to obtain that information is to open the FormDocs CMS-1500 "User Guide" located on the 'Help' menu. This is the same information you will be sent by FormDocs CMS-1500 Technical Support in response to such questions.

Error Messages - If you are receiving error messages then you can send those details to FormDocs CMS-1500 Technical Support and receive explanations and solutions.